Question 1

What is a Gray Door Concierge membership?

Accepted Answer

A Gray Door membership is a discreet, retainer-based concierge partnership. You choose a membership level with a set number of concierge hours each month, and a dedicated concierge handles the scheduling, bookings, travel, gifting, household coordination, and administrative work that fills your calendar. There are four levels — Select, Signature, Premier, and Bespoke.

Question 2

Which membership level is right for me?

Accepted Answer

Select is built for individuals who want the everyday essentials handled. Signature suits executives and families who need proactive support across work and home. Premier is for high-demand professionals with a great deal in motion, adding event planning, complex travel, and household management. Bespoke is for VIP clients and includes multi-property oversight, 24/7 availability options, and a dedicated concierge team.

Question 3

How many hours are included each month?

Accepted Answer

Select includes 10 hours per month, Signature includes 15 hours, and Premier includes 25 hours. Bespoke memberships are built around a custom hour structure.

Question 4

Do unused hours roll over to the next month?

Accepted Answer

No. Monthly hours do not roll over to the following month unless it is agreed to in writing.

Question 5

Is there a minimum commitment or contract?

Accepted Answer

A 3-month initial term is recommended for all membership levels. Billing is monthly on the 1st, with auto-renewal after the initial commitment period. Cancellation requires 30 days’ written notice.

Question 6

What happens if I need more hours than my membership includes?

Accepted Answer

Additional hours are always available and are billed in 15-minute increments, so you only pay for the time actually used. Your concierge will flag it before you go over.

Question 7

Can Gray Door handle same-day, after-hours, or holiday requests?

Accepted Answer

Yes. Same-day, after-hours, weekend, and holiday requests can be accommodated and may incur additional fees. Bespoke members have 24/7 availability options built into their membership.

Question 8

How are vendor and third-party costs handled?

Accepted Answer

All vendor fees, purchases, reservations, and service costs are billed separately from your membership, with full transparency and itemized billing.

Question 9

How do I communicate with my concierge?

Accepted Answer

However you prefer. Every membership includes phone, text, and email communication, along with access to our curated network of trusted providers.

Question 10

How quickly can we get started?

Accepted Answer

It takes three steps: a consultation to discuss your lifestyle and priorities, choosing the membership level that fits, and enrollment. Your dedicated concierge begins handling tasks within 48 hours of enrollment.

Question 11

Where does Gray Door Concierge operate?

Accepted Answer

Gray Door Concierge is based in Houston, Texas and serves clients throughout the Houston area. Travel planning and itinerary coordination extend wherever our clients go.

Question 12

Is my privacy protected?

Accepted Answer

Discretion is the foundation of the service. Every membership is handled confidentially, and your privacy is treated as a priority in every interaction and every vendor relationship.

	Select	Signature	Premier	Bespoke
Best for	Individuals	Executives & Families	High-Demand Professionals	VIP Clients
Monthly hours	10 hours	15 hours	25 hours	Custom
Core Services
Calendar & scheduling	✓	✓	✓	✓
Reservations & bookings	✓	✓	✓	✓
Gift sourcing	✓	✓	✓	✓
Light travel planning	✓	✓	✓	✓
Administrative support	✓	✓	✓	✓
Enhanced Services
Travel planning & itineraries	Not included	✓	✓	✓
Vendor oversight	Not included	✓	✓	✓
Holiday gifting	Not included	✓	✓	✓
Personal shopping	Not included	✓	✓	✓
Family scheduling	Not included	✓	✓	✓
Pet care coordination	Not included	✓	✓	✓
Premium Services
Event planning support	Not included	Not included	✓	✓
Complex travel coordination	Not included	Not included	✓	✓
Household management	Not included	Not included	✓	✓
Styling coordination	Not included	Not included	✓	✓
Guest & entertaining support	Not included	Not included	✓	✓
VIP Services
Multi-property oversight	Not included	Not included	Not included	✓
Customized support structure	Not included	Not included	Not included	✓
24/7 availability options	Not included	Not included	Not included	✓
Dedicated concierge team	Not included	Not included	Not included	✓
Service Level
Response time	Business hours	Expedited	Higher-touch	Highest priority
Support style	Reactive	Proactive	Highly proactive	Fully customized
Communication	Standard	Priority	Premium	VIP

Packages

Select

Signature

Premier

Bespoke

What's Included

Membership Terms

Next Steps

Frequently Asked Questions

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